Direct Marketing Charter

1. Introduction

This Direct Marketing Charter explains how Think Assemble uses personal data for direct marketing purposes and how individuals can exercise their rights under the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).

2. Lawful basis for processing

We only send direct marketing communications where we have a lawful basis under UK GDPR and PECR. This will typically be:

  • Your consent
  • Our legitimate interests, where permitted by law and where those interests are not overridden by your rights and freedoms

You have the right to withdraw your consent or object to direct marketing at any time.

3. Types of marketing communications

Where you have opted in, we may send marketing communications relating to:

  • Our products and services
  • Special offers, promotions, or discounts
  • Updates or announcements about Think Assemble

These communications may be sent via email, SMS, push notifications, or in-app messages.

4. Your right to object

Under UK GDPR, you have an absolute right to object to the processing of your personal data for direct marketing purposes.

If you object, we will stop using your personal data for that purpose without undue delay.

5. What we do not do

  • We do not send marketing communications if you have opted out
  • We do not send unsolicited electronic marketing in breach of PECR
  • We do not sell or rent personal data to third parties for their own marketing purposes

6. Service communications

Opting out of marketing does not affect service communications. These are necessary to perform a contract or comply with legal obligations.

Service communications may include:

  • Order confirmations and delivery updates
  • Account, security, or fraud-prevention notifications
  • Product support, warranty, or recall information

7. Managing your marketing preferences

You can manage your marketing preferences at any time by:

  • Using the unsubscribe link in any marketing email
  • Submitting an unsubscribe or objection request via our website
  • Managing notification settings within our App(s)

Each unsubscribe link applies only to the specific type of communication it relates to.

8. Mobile applications

For our mobile applications:

  • Marketing notification consent is collected per device
  • Notification preferences are switched off by default
  • Preferences must be managed separately for each device used

Changing App notification settings does not affect email, SMS, or other marketing channels.

9. Processing timeframe

Where you submit a manual unsubscribe or objection request, it may take up to 28 days for your request to be fully processed.

10. Further information

Further details about how we process personal data are available in our Privacy Policy. If you have questions about this Charter, please contact us using the details provided on our website.