Returns & Cancellations

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]

If you need to change any details of an order you have placed with us – delivery address, quantity, or cancel it completely – please contact our Customer Services team as soon as possible. To ensure goods arrive promptly, we aim to process all orders within 1-2 hours of being placed on our site, so it is important to notify us straight away if you don’t want your order to be held up. Our Customer Services are available Monday to Friday by phone.

WhatsApp 0786 872 4049

Email: [email protected] 

LiveChat.

Under the Distance Selling Regulations, you have the right to cancel an order from the moment it has been placed on our site right up until 14 days from the day after you receive the goods. If there has been no fault on our part then you will be expected to cover the cost of return; and it’s important that any unwanted item, unless faulty, is returned in a re-saleable condition. We’d expect this to mean that you’ve kept all original packaging and labels and that it’s undamaged and unused. If you wish to exercise your right to cancel, you can notify our Customer Service team by email. Please remember to include your original order number.

Unwanted Items

We hope you will be pleased with your purchase, however, if for any reason you should wish to return something bought from us, we will be happy to refund or exchange a product provided it is sent back to us a fully re-saleable condition. Please notify us within 30 days of receiving your order and return it in original, undamaged packaging.

Where you are withdrawing from your purchase within 30 days after delivery, and there’s been no error on our part, you will need to cover the return postage costs and restocking costs by 20%. If you use our Freepost information or a collection is arranged, we’ll deduct the return postage from your overall refund. Refunds are normally issued within 5-7 working days. Please note: Due to hygiene reasons, we may not offer a full refund if headsets have been handled in any way or worn.

Return Process for Unwanted Items

To arrange for an unwanted item to be returned, just give us a call on 0786 872 4049 or via our contact form and a member of our Returns Department will respond within 24 hours with all the details you need to return your order to us.

If we find that the product has not been returned to us in a fully re-saleable condition, we reserve the right to refuse a refund on the item (in which case the item will be returned to you) or deduct 20% of the original selling price from the refund amount.

Faulty Items

If anything you have purchased from us becomes defective or develops a fault, we will be happy to exchange the product provided it is still under guarantee. If the fault occurs within 30 days of receiving your order then you also have the option to return the goods to us for a full refund. All we require is your order reference/invoice number to locate your order on our system, and we will cover the return postage costs.

Return Process for Faulty Items

If you think your product may be faulty, we’ll do our best to resolve the problem as quickly as possible. We’ll ask you to provide information on the product and the problem.

To arrange for a faulty item to be returned, just give us a call on 0786 872 4049 or via our contact form and a member of our dedicated Returns department will respond within 24 hours with all the details you need to return your order to us.

Upon receipt, we will examine the returned item(s) and notify you via email of the outcome. For replacement, you will receive an email to confirm the dispatch and tracking details. For refunds, we will email you to confirm this has been processed (Refunds are normally issued within 5-7 working days). If no fault is found by our technician, a 20% charge for diagnoses will be applied to your account and the product sent back to you.

Please note: your guarantee does not cover faults that have occurred from natural wear and tear or misuse.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.